Click & Collect, Shop & Drop, Local and National Delivery

At S. Collins & Son we appreciate that our customers all shop differently due to their different lifestyles. As such, we have created many different ways that customers can shop with us and how they in-turn then receive their goods.

We of course are delighted if customers wish to shop directly with us and can do so at our shop in Muirhead and also at our site which is located in the Scotmid Superstore in Uddingston. We have an excellent range of products in both locations, so in most instances we are able to meet the needs of our customers.

We offer Click & Collect, Shop & Drop, Local or National Delivery shopping options (to any UK mainland postcodes), where our local deliveries are carried out by our own staff in our fleet of refrigerated vans and the national deliveries are carried out by a recognised national courier.

Click & Collect

Some of our customers like to know in advance that the products they want, are put aside for them, ready to be picked up at a time that is convenient to them. To this end, customers can choose the click & collect option when shopping with us, which allows them to specify which products they want and when they wish to collect them.

Customers can if they wish, choose any date that is up to 28 days in advance of when they place their order, which is ideal if they are looking for products for a specific purpose like a family gathering or a special anniversary meal for example.

The Click & Collect option can be provided through our website, where customers select the products they want, populate their online basket and then choose the ‘click & collect’ option when they reach the online checkout. This will allow them to put in a date of their choosing.

The Click & Collect option is also ideal if you want some specific products and want to check in advance that these products are available. We can in certain circumstances also take customer orders over the phone, this may be a preferred choice of a customer who is not confident using computers. Simply call us on 0141 779 2028 and one of our team members will be only too happy to take your order.

For specialist products or orders that are large, it is always advised to shop this way, if coming to the shop in person, as it ensures that your products will be ready for you when you come to collect them. We would suggest allowing for 24hrs in such cases for us to ensure we have the products you require.

Click & Collect Slots and Timings

Order online before 10AM Earliest Collection
Monday – Friday Same Day 2pm – 6pm
Shop closes at 3pm, but we can accept collection up to 5pm
Saturday Same Day 2pm – 4pm
Shop closes at 3pm, but we can accept collection up to 4pm

For all other collections, you can choose from the following timeslots; 7am – 10am; 10am – 2pm and 2pm – 6pm (4pm on Saturdays).

Shop & Drop

If a customer spends £30 or more at our Muirhead Shop, then they can opt for us to deliver their order to their chosen local address for free the following day†. If shopping on a Monday-Friday then delivery would take place on the Tuesday-Saturday to any of the following local postcodes: G21, G32-G34, G64-G69, G71, ML3, ML5, ML6.

This service is ideal if you:

  • Are placing an order on behalf of a relative
  • Have somewhere to go and you don’t want to carry your order with you
  • Feel your order is too heavy for you to carry home

Whatever the reason we’re here to help. So come on… you shop and we’ll drop!

Local Delivery

Local delivery is FREE for all orders over £30 (local qualifying postcodes G21, G32-G34, G64-G69, G71, ML3, ML5, ML6). For orders under £30, there is a small £3.99 charge.

All our local deliveries are carried out by our friendly driver in our very own fleet of refrigerated vans. Customers can either select a ‘next day’ delivery option or they can choose a delivery slot that suits them up to 28 days in advance of the day of order.

Deliveries are usually carried out in the afternoons and we aim to deliver every order in the date and time slot customers select. Sometimes, for operational reasons, we may have to deliver at an alternative time – but we’d contact you if that was ever the case.

Our delivery policy applies to all local deliveries.

Local Delivery Slots and Timings

Order online before 5PM Earliest Collection
Monday – Friday Next Day 12pm-6pm
Saturday Monday 12pm-6pm

National Delivery

Our national delivery gives you the choice of next-day delivery or delivery up to 28 days from the date of order, to anywhere on the UK mainland. Orders must be received by 11am for delivery the next working day. See the table below for earliest delivery times. If customers spend £79 or more online, then delivery is free! For anything under £79, a delivery charge of £10 will be added.

Your order will be delivered between 8am and 6pm on the date you choose and you’ll receive full tracking information and a 1-hour timeslot on the day of delivery. We will also ask the driver to leave it somewhere safe if you’re out. If you have any specific delivery details or instructions for the driver (such as a neighbour’s address, or a safe place to leave your box), let us know in the Order Notes box, in the online checkout.

You can also arrange delivery to your workplace, or to a neighbour or friend if it’s more convenient, at no extra charge. Just select ‘Deliver to a different address’ in the online checkout. A Saturday and Sunday delivery is available with a surcharge of £6.

Please note that delivery dates may be affected by local and bank holidays.

Our delivery policy applies to all national deliveries.

Delivery Exclusions

Unfortunately we are unable to deliver to the following destinations due to courier restrictions; Scottish Islands, Northern Ireland, Isle of Man, Shetland Islands, Orkney Islands and Channel Islands.

However for some areas we may be able to accommodate your order, so please get in touch and we will try our best to get it to you.

National Delivery Slots and Timings

Order online before 11AM Earliest Delivery
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Anytime Friday*, Saturday* & Sunday
*Orders on Friday and Saturday can upgrade to weekend delivery		 Tuesday

Packed With Award Winning Care

We put a great deal of care and attention into making sure our products are perfect, that’s why we put the same care into ensuring they get to our customers in a perfect condition. Your local or national order should reach you in the same condition as if you had bought it in person in our shop, no matter where you live.

Our products are all packed in wax paper or sealed trays, ensuring maximum freshness. Meat products are packed in a thick-walled recyclable cool box and surrounded by ice packs to keep them at the optimum temperature during transit.

Meat Storage Guidelines

Follow these handy tips to ensure that you get the best from your S. Collins & Son meat products:

  • Refrigerate your meat immediately on delivery and use within 3 days of receiving your delivery
  • Unless vacuum-packed, remove your meat from any bag and wrapping as if it is left inside, the meat will sweat, meaning that bacteria growth is much easier
  • Place the meat on a plate and leave uncovered at the bottom of your fridge. Not only does this help the air ventilate around the raw meat, but you’ll find that the bottom of the fridge is the coldest place. If you’re running out of space, a Tupperware container with the lid on is the next best thing. If your products are vacuum-packed then leave them within the packaging.
  • Keep meat, particularly chicken, away from any other food. It’s best to give yourself a whole shelf in the fridge just to store raw meat
  • Don’t overfill your fridge, as this can lead to inconsistent temperatures
  • If you’re going to freeze the meat, do it on the day of purchase. Most of our products are suitable for home freezing (individual product suitability & details are available on our website)
  • If your cuts are vacuum packed, do not open them as this is an ideal condition for freezing. If the meat is in butcher’s wrapping paper, remove all packaging, pat the meat dry and place each cut separately within a bag with as little air as possible. Use within 3 months
  • To defrost, remove the meat from the freezer 24 hours before use, and take out, placing in the coldest part of your kitchen 1-2 hours before use.

Delivery Policy

    1. Introduction

    2. In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
    3. This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

    1. Free delivery

    2. We offer free national delivery to all mainland UK addresses our courier supports on all orders of £79 and over.
    3. ‌We offer free local delivery to the local area on all orders of £30 and over.
    4. All other orders will be subject to delivery charges as detailed in Section 5.

    1. Geographical limitations

    2. We will usually be able to deliver to the following countries and territories: mainlands of England, Scotland & Wales.
    3. O‌ur "local area" is defined as post codes beginning with G21*, G32*, G33*, G34*, G64-G69*, G71*, ML3*, ML5*, ML6*
    4. We may from time to time agree to deliver products to other countries and territories.

    1. Delivery methods and periods

    2. The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
      1. if your delivery address is in the local area, you will be able to select local delivery, and the typical period for delivery of products by this method is next working day;
      2. if your delivery address is outwith the local area, you will be able to select national delivery, and the typical period for delivery of products by this method is next working day.
    3. If you place your order by 11am GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 11am GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
    4. The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
    5. We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

    1. Delivery charges

    2. Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
    3. Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
    4. Our delivery charges are as follows:
      1. in respect of local delivery orders under £30, delivery charges will be £3.99;
      2. in respect of national delivery orders under £79, delivery charges will be £10;
      3. in respect of national delivery orders for priority weekend delivery, delivery charges will be an upcharge of £6.

    1. Delivery tracking

    2. Delivery tracking is available in respect of national courier delivery.
    3. To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider's website here: https://www.dpdlocal-online.co.uk/.

    1. Receipt and signature

    2. Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

    1. Additional deliveries

    2. If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

    1. Delivery problems

    2. If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
    3. If our delivery service provider is unable to deliver your products, and such failure is your fault, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
    4. An indicative list of the situations where a failure to deliver will be your fault is set out below:
      1. you provided the wrong address for delivery;
      2. there is a mistake in the address for delivery that was provided;
      3. the address for delivery is not reasonably accessible;
      4. the address for delivery cannot safely be accessed;
      5. if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
      6. if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Returns Policy

    1. Introduction

    2. We understand that from time to time you may wish to return a product to us.
    3. We have created this policy to enable you to return products to us in appropriate circumstances.
    4. This policy shall apply to all of our customers, irrespective of their geographical location.
    5. This policy shall apply to all orders submitted through our website & instore sales.
    6. This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

    1. Returns

    2. If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
      1. we receive the returned product within 2 days following the date of dispatch of the product to you;
      2. the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
      3. you comply with the procedure set out in this policy in relation to the return of the product; and
      4. none of the exclusions set out in this policy apply.

    1. Returns procedure

    2. In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
    3. Products returned under this policy must be sent by a tracked, next-day courier service to 7 Lindsaybeg Road, Muirhead, Glasgow, G69 9DR.
    4. You will be responsible for paying postage costs associated with returns under this policy.

    1. Exclusions

    2. The following types of product may not be returned under this policy:
      1. fresh food products;
      2. any product made to your specification;
      3. any product made to order;
      4. any product personalised or adapted for you; or
      5. gift vouchers.

    1. Refunds

    2. We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
    3. We will not refund to you the original delivery charges relating to the returned product.
    4. We will not refund to you any costs you incur in returning the product to us.
    5. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
    6. We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

    1. Improper returns

    2. If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
      1. we will not refund the purchase price or exchange the product;
      2. we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
      3. if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

    1. Our details

    2. This website is owned and operated by S. Collins & Son.
    3. Our principal place of business is at 7 Linsdaybeg Road, Muirhead, Glasgow, G69 9DR.
    4. You can contact us:
      1. by post, to the postal address given above;
      2. by telephone, on the contact number published on our website; or
      3. by email, using the email address published on our website.