The Best Customer Service

Our customers mean everything to us, after all without satisfied customers we would not be in business. That’s why at S. Collins & Son we value our customers and do everything within our power to make sure they are happy with the products and service we provide them with.

We have many loyal customers at S. Collins & Son, some who have shopped with us down through the generations. We are also very grateful for the fact that many of our existing customers also recommend us to their family and friends and this provides us with an opportunity to welcome on board many new customers from all over the UK each year.

Counter Range

Money-back Guarantee

We believe that it is very important for both our existing and new customers to know that when they shop with S. Collins & Son, that their purchases are backed by our long-standing and well-respected money back guarantee.

Our money back guarantee provides our existing and new customers with additional peace of mind when shopping with us. We believe that it is good for them to know that if they are not happy with any aspect of the product that they have bought from us then they can either receive a refund or a replacement product. No quibbling…no hassle…no arguing…just simply let us know and we will provide you with a refund or a replacement product.

We believe that our guarantee is one of the many things that we offer, that makes us stand out from the competition and gives our customers that added peace of mind, that when they purchase a product from S. Collins & Son, they are purchasing a high-quality product that is backed by a no quibble guarantee.

We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know within 24 hours in writing via email to

As all of our products are freshly prepared and delivered to you, we are unable to offer any refunds for items you may have over-ordered on, or have changed your mind about. This does not affect your statutory rights. If there are any items in your order which have fallen below our high standards, get in touch to allow us to investigate and offer refunds, where appropriate.